Contents


  • LESSON 1            INTRODUCTION TO BUSINESS &TECHNICAL COMMUNICATION 
  • LESSON 2            ORAL COMMUNICATION 
  • LESSON 3            READER-CENTERED WRITING 
  • LESSON 4            AUDIENCE ANALYSIS   
  • LESSON 5            EFFECTIVE COMMUNICATION DEFINING OBJECTIVES-I 
  • LESSON 6            DEFINING OBJECTIVES-
  • LESSON 7            ACCURACY, CLARITY, CONCISENESS AND COHERENCE  
  • LESSON 8            THE SEVEN C’S OF EFFECTIVE COMMUNICATION-I 
  • LESSON 9            THE SEVEN C’S OF EFFECTIVE COMMUNICATION II
  • LESSON 10          THE SEVEN C’S OF EFFECTIVE COMMUNICATION III 
  • LESSON 11          THE SEVEN C’S OF EFFECTIVE COMMUNICATION
  • LESSON 12          PLANNING BUSINESS MESSAGES 
  • LESSON 13          COMPOSING BUSINESS MESSAGES
  • LESSON 14          REVISING BUSINESS MESSAGES
  • LESSON 15          MEMORANDUMS,MEETING DOCUMENTS AND PROPOSALS 
  • LESSON 16          LETTERS 
  • LESSON 17          LETTERS II 
  • LESSON 18          WRITING DIRECT REQUESTS
  • LESSON 19          WRITING ROUTINE, GOOD-NEWS AND GOODWILL MESSAGES 
  • LESSON 20          WRITING BAD-NEWS MESSAGES 
  • LESSON 21          WRITING PERSUASIVE MESSAGES
  • LESSON 22          WRITING SHORT REPORTS 
  • LESSON 23          PLANNING LONG REPORTS
  • LESSON 24          WRITING LONG REPORTS 
  • LESSON 25          GENERAL REPORTS
  • LESSON 26          EMPIRICAL RESEARCH REPORT
  • LESSON 27          FEASIBILITY REPORTS
  • LESSON 28          PROGRESS REPORTS
  • LESSON 29          PROPOSALS 
  • LESSON 30          INSTRUCTIONS 
  • LESSON 31          USING VISUAL AIDS 
  • LESSON 32          CREATING TWELVE TYPES OF VISUAL AIDS 
  • LESSON 33          WRITING SPECIFICATIONS AND ANALYSIS REPORTS
  • LESSON 34           HOW TO AVOID COMMON WRITING PROBLEMS
  • LESSON 35           LANGUAGE REVIEW
  • LESSON 36           LANGUAGE REVIEW: SENTENCES 
  • LESSON 37           LANGUAGE REVIEW: SENTENCES II 
  • LESSON 38           LANGUAGE REVIEW
  • LESSON 39           LANGUAGE REVIEW: PUNCTUATION II 
  • LESSON 40           LANGUAGE REVIEW:MECHANICS 
  • LESSON 41           LISTENING AND INTERVIEWING
  • LESSON 42           PLANNING INTERVIEWS AND CONDUCTING MEETINGS 
  • LESSON 43           GIVING SPEECHES AND ORAL PRESENTATIONS I
  • LESSON 44           GIVING SPEECHES AND ORAL PRESENTATIONS II 
  • LESSON 45 .         REVIEW WRITTEN COMMUNICATION