Grievance procedure refers to formal communication procedure designed to settle a grievance in an organized way.
A grievance procedure mainly comprised of five steps:
1) Acknowledgement
The grievance must be acknowledged instantly by the concerned authority. It shows the management is serious about the issue and will take unbiased action to settle the grievance.
2) Collect the Facts
In this step, the management starts gathering all relevant information related to the grievance. It helps management understand the nature of grievance.
3) Identify the Cause
In this step, the real cause of the grievance is identified by analyzing the facts collected in the previous step.
4) Action Plan
After identifying the cause, an action plan is prepared keeping in mind its effect on existing and future policies of the company.
5) Execute
The management takes the action without being biased. It also reviews the output to check if the grievance is successfully resolved or not.
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